488bet Privacy Policy

488bet ("we", "us", "our", the "Company") is committed to protecting the privacy and personal data of every individual who accesses or uses the 488bet platform at 488bet.im (the "Platform"). This Privacy Policy has been drafted in accordance with applicable data protection principles and describes, in transparent terms, how we handle the personal information you provide to us or that we collect automatically during your interaction with the Platform.

This policy applies to all users of the Platform, including prospective players who visit without registering, registered account holders, and former members whose accounts have been closed. By accessing the Platform or creating a 488bet account, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein.

This Privacy Policy should be read alongside the 488bet Terms & Conditions, which govern your overall use of the Platform. Together, these two documents set out the full framework of your relationship with 488bet.

488bet collects personal data in two ways: information you provide to us directly, and information collected automatically through your use of the Platform.

Information you provide directly includes data submitted when you register an account, complete identity verification, make deposits or withdrawals, contact our support team, or respond to any survey or promotional offer. This includes:

• Full legal name, date of birth, and gender
• Residential address, city, and postcode (including Dhaka, Chittagong, Sylhet, Khulna, and other Bangladeshi locations)
• Email address and mobile phone number
• Payment account details such as bKash, Nagad, or Rocket mobile wallet numbers
• Copies of identity documents submitted for account verification (national ID card, passport)
• Any correspondence you send to our support team at [email protected]

Information collected automatically is gathered each time you visit or interact with the Platform, regardless of whether you are logged in. This may include:

• IP address, device type, browser version, and operating system
• Session duration, pages viewed, and features accessed
• Geolocation data (at city or region level, not precise GPS coordinates)
• Cookies and similar tracking technologies (see Section 8 for full cookie details)
• Wagering activity, game history, deposit and withdrawal transaction records

488bet processes personal data only for specific, legitimate purposes. We do not collect data beyond what is necessary for the purposes listed below. Your personal data is used to:

• Create and manage your account — including registration, login authentication, and account settings management.
• Process financial transactions — verifying, approving, and recording all deposits and withdrawals made via bKash, Nagad, Rocket, and other supported payment methods.
• Verify your identity — to comply with our age verification obligations (players must be 21 or older) and to satisfy anti-money laundering (AML) requirements.
• Deliver customer support — responding to queries, complaints, and support requests submitted via email or the Platform's contact channels.
• Improve Platform performance — analysing aggregated usage data to identify bugs, optimise game loading speeds, and enhance the overall user experience.
• Send service communications — notifying you about account activity, security alerts, changes to our Terms & Conditions or Privacy Policy, and transaction confirmations.
• Personalise your experience — where you have consented, tailoring promotional offers, game recommendations, and bonus notifications to your play preferences.
• Prevent fraud and protect security — monitoring account activity to detect suspicious behaviour, unauthorised access, and potential financial crime.
• Comply with legal obligations — retaining records as required by applicable law and cooperating with regulatory enquiries where lawfully required.

488bet will not use your personal data for any purpose that is incompatible with those stated above without first obtaining your explicit consent or being otherwise permitted to do so under applicable law.

488bet relies on one or more of the following lawful bases when processing your personal data:

488bet does not sell your personal data to third parties under any circumstances. However, we may share your information with carefully selected third parties where it is necessary to deliver our services or to meet legal obligations. These parties include:

• Payment service providers — bKash, Nagad, Rocket, Upay, and banking partners such as Dutch-Bangla Bank, City Bank, and BRAC Bank, solely to process your financial transactions.
• Identity verification providers — third-party services that assist us in confirming your identity and age in accordance with our responsible gaming obligations.
• Technology and infrastructure providers — cloud hosting, server management, and cybersecurity partners who process data on our behalf under strict data processing agreements.
• Game content providers — studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive session-level technical data to deliver game functionality. They do not receive your financial or identity documents.
• Legal and regulatory authorities — where we are legally compelled to disclose information in response to a court order, regulatory directive, or law enforcement request.

All third parties with whom 488bet shares personal data are contractually obligated to process that data solely for the agreed purpose, to maintain appropriate security standards, and to refrain from any further disclosure or commercial use of the data.

488bet retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. In practice, this means:

• Account data (name, contact details, identity documents) is retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with applicable AML record-keeping requirements.
• Transaction records (deposits, withdrawals, betting history) are retained for a minimum of five (5) years from the date of each transaction.
• Support correspondence is retained for three (3) years from the date of last communication.
• Marketing preferences and consent records are retained for the duration of the relationship and for one (1) year after any opt-out, to demonstrate compliance.
• Technical and log data (IP addresses, session logs) is retained for up to twelve (12) months and then automatically deleted or anonymised.

Once the applicable retention period has elapsed and there is no further legal basis for continued processing, your personal data will be securely deleted or irreversibly anonymised.

The 488bet Platform uses cookies and similar technologies to ensure the Platform functions correctly, to remember your preferences, and — where you have consented — to analyse your usage patterns and deliver relevant content.

Cookies are small text files placed on your device by the Platform. They do not contain executable code and cannot access other files on your device. The main categories of cookies used on the Platform are:

• Strictly necessary cookies — required for the Platform to function. These cannot be disabled. They include session authentication tokens and security cookies.
• Functional cookies — remember your language preference, display settings, and login state to improve your experience across sessions.
• Analytics cookies — collect anonymised data about how users navigate the Platform so we can identify issues and improve performance. Used only with your consent.
• Marketing cookies — track whether you have interacted with a promotional offer, allowing us to suppress repeat messaging. Used only with your consent.

You may manage or withdraw your consent for non-essential cookies at any time through your browser settings. Please note that disabling functional cookies may affect your experience of certain Platform features.

To exercise any of the rights listed above, please contact the 488bet data team in writing at [email protected]. We may need to verify your identity before actioning your request. We aim to respond to all privacy rights requests within thirty (30) days of receipt.

488bet implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit, access controls that restrict employee access to personal data on a need-to-know basis, regular security audits and vulnerability assessments of our platform infrastructure, and secure storage of all identity documents submitted for verification.

While we maintain robust security standards, no online platform can guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account. In the event of a data breach that is likely to result in a risk to your rights and freedoms, 488bet will notify affected players without undue delay.

488bet reserves the right to update this Privacy Policy at any time. Where changes are material — such as a new category of data being collected or a new purpose for processing — we will notify registered players via a notice on the Platform and, where possible, by email to the address held on your account.

The "Last updated" date at the top of this document will always reflect the date on which the most recent version came into effect. We encourage you to review this policy periodically. Continued use of the Platform following publication of any update constitutes your acceptance of the revised policy.